PRIVACY POLICY

INFORMATION WE COLLECT

When you visit our website or place an order, we may collect information including:

• Name
• Email address
• Shipping and billing address
• Phone number (if provided)
• Payment information (processed securely by our payment providers)
• Order history
• Device information such as browser type, IP address, and cookies

We do not store your payment card information.

HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill orders
• Provide shipping updates and customer support
• Communicate with you regarding your order
• Improve our website and customer experience
• Prevent fraud and maintain website security
• Send marketing emails if you have chosen to receive them

You may unsubscribe from marketing emails at any time.

PAYMENTS

Payments are processed securely through Stripe, our trusted third-party payment provider.

Æther Lab does not have access to your full payment card information.

COOKIES

Our website uses cookies and similar technologies to:

• Keep your shopping cart active
• Remember your preferences
• Analyze website traffic and performance
• Improve your browsing experience

You can manage or disable cookies through your browser settings.

SHARING YOUR INFORMATION

We only share your information when necessary to operate our business, including with:

• Stripe, our payment processor
• Shipping carriers
• Analytics providers
• Marketing platforms (only if you have subscribed)

We do not sell or rent your personal information to third parties.

DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

INTERNATIONAL CUSTOMERS

If you are located outside Canada, your information may be processed in Canada or other countries where our service providers operate.

YOUR RIGHTS

Depending on where you live, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent to marketing communications
• Request a copy of your personal data

To make a request, please contact us using the information below.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements.

The latest version will always be available on this page.

CONTACT

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Æther Lab

hello@aetherlab.world